FAQ’s

Browse through all our collections. Once you have found an item, click on the ‘Add to Cart’ button below each item. Review your selection by clicking the ‘Cart’ link at the top of the page. You can use the ‘Remove from Box’ link to delete items from your Cart. If you wish to continue browsing, click on ‘Continue Shopping’ button. To complete your order, click on ‘Check Out’ button.

YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy, you need to set up an account which is a fairly easy process.

Register with us and you’ll be able to enjoy the following benefits through your Arunya account:
– Track your orders and review past purchases.
– Save your address and card details so you can shop even quicker next time.
– Manage your account details, address book and email preferences.
To create an account, simply click on ‘SIGN IN’ and then ‘REGISTER NOW’ to fill in your details.

If you have forgotten your password, click here (https://anantyasilver.com/my-account-2/lost-password/) to change it or follow the ‘FORGOT PASSWORD’ instructions on the SIGN IN page.

As this is the official online store of Arunya we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true. You also get a guarantee card with each product.
Please note that we are unable to comment on the authenticity of any items not purchased from Arunya.

While we have made every effort to display colours of the products appear as accurately as possible on the website, we cannot guarantee that your monitor or screen display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary. Some products may also appear smaller or larger than their image displayed on our website.

All items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email anantya@srartefacts.com, to find out if the product can be made available or if the made to order option is available, place an advance order.

We accept payments via Razorpay only:

Bank transfers are accepted upon special request. If you are not able to make a payment via the above listed method, please send us an e-mail at anantya@srartefacts.com and we will send you options to pay via bank transfer.

Rest assured that our trusted payment gateway partners keep your transaction details safe using secure encryption technology.

We can only ship to one address per order. If your order contains gifts or items required to be shipped to multiple locations, you will need to place a separate order for each address.

Unfortunately, we are unable to redirect orders once your items have been dispatched.

We aim to dispatch all orders within 48 hours/2 working days. Once your order has been dispatched, you will receive an email confirmation of your shipping details and a tracking number with which you can track the status of your order. The dispatch of an order may get delayed if the ordered product fails quality check. In such an instance, we try our best to provide a replacement and ship the order subsequently.

No, we do not insure our packages.

Your order will be delivered to you in our elegant silk pouches or luxurious red boxes, which not only look fabulous, but make for perfect storage solution.

As online retail venture, we don’t exchange goods sold online at our offline stores.

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The data collected by cookies is anonymous. You can delete all cookies that are already on your computer’s hard drive by searching for files with “cookie” in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately, if you block cookies you may not be able to use the full functionality of the Website. Notwithstanding anything contained herein, cookies cannot be deleted while using the Application.